Returns Information

Returns Information

We hope that you are delighted with your purchase from Selective Gifts Ltd. However, if you would like to return any items or your purchase is unsuitable, we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully saleable condition. To receive a refund you must return the goods to us within 14 days of delivery of the goods. Postage costs will not be refunded unless the items being returned are faulty.

Goods must be returned with your packing slip to the address below.

The return address is:

Selective Gifts Limited
Sutton Business Centre
Restmor Way
Wallington, Surrey

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected.

If returning by post, the parcel and its contents are your responsibility until they are received by us. The cost of returning the goods is at your expense. This does not affect your statutory rights.

We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Selective Gifts Limited is not responsible for returned goods being lost or damaged in transit.

Please note that the original delivery charges will not be refunded.

Damaged/Faulty Goods

In the unlikely event that your order arrives damaged, please email  immediately. We will then arrange for a collection of the goods (or arrange for you to return the goods at our cost) and a replacement will be sent out to you at the earliest opportunity.